Quality
The Quality of manufacturing is the #1 reason that sets D&S apart from the competition. Our Quality Policy, objectives and metrics speak for themselves!
Quality Policy
D & S Industries is committed to producing quality machined parts on time, and exceeding customer expectations. Our continual improvement processes allow us to completely evaluate our methods and systems in order to exceed applicable standards and expectations of our customers.
Dave Pierce – President
Quality Objectives
1. Customer Satisfaction of higher than Average as determined by customer survey.
2. Internal First Pass Yield of 98% or higher.
3. Quality of product shipped of 99% or higher.
4. On-time Delivery of at least 90%.
5. Supplier Performance of 90% or higher.
2018 Quality Metrics
| Goal | Result | |
|---|---|---|
| First Pass Yield | 98.00% | 99.84% |
| Quality Shipped | 99.00% | 99.97% |
| On Time Delivery | 90.00% | 93.37% |
| Bid Tracking | 33.00% | 47.06% |
| Customer Satisfaction | 100.00% | 100.00% |
| Planning Effectiveness | 99.00% | 99.51% |
| Supplier Ratings | 90.00% | 94.73% |
| Shipping Effectiveness | 99.00% | 99.91% |